Our Services NHS Professionals Academy Patient Safety Courses Duty of Candour and Being Open Principles

Duty of Candour and Being Open Principles


The Care Quality Commission’s ‘Regulation 20: Duty of Candour sets out the requirements for health and social care providers across the UK. This regulation intends to ensure that providers are open and transparent with people who use services and other ‘relevant persons’ (people acting lawfully on their behalf) about care and treatment.

The professional duty of candour refers to openness and honesty when things go wrong within health and social care services. It is a professional responsibility to be honest with patients when things go wrong. As a doctor, nurse or midwife, allied health professional or health and social care support worker, it is imperative to be open and honest with your patients/service users, colleagues, and employers.


Who is it for?

This online Statutory Duty of Candour training course was developed for individual healthcare and social care professionals, including, Doctors and medical practitioners, dentists, registered nurses, allied health professionals, and Health and social managers.


Learning Objectives

By the end of this programme, participants will be able to:

  • Define duty of candour
  • State function of the duty of candour
  • Identify professional regulators involved
  • Explain the process of the application of Duty of Candour
  • Understand the “do’s and don’ts” of the duty of candour
  • Recognise the role of the CQC in the duty of candour


Learning Content:

  • Introduction to the statutory duty of candour
  • CQC Regulation 20: Duty of candour
  • Duty to be honest when things go wrong
  • Encouraging a learning culture by reporting errors
  • Professional guidance for health and social care workers
  • The organisational duty of candour
  • References and


Indicative Duration:

2 hours

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