Appraisals and Review Meetings
The key to developing service excellence and increased capability is effective and honest communication between the team member and manager. Managed well, these conversations can be motivational and develop performance. Managed poorly and they can quickly create disillusionment and resentment.
This programme will look at appraisal and review meeting best practice and provide tips on getting the best from conversations.
Who is it for?
Any manager who needs to hold regular appraisal or review conversations with team members.
Course Objectives:
By the end of this programme, participants will be able to:
- Prepare for the review discussion and gather examples of achievement and areas for development
- Build rapport and create a comfortable environment which encourages openness
- Facilitate conversations that encourage self-assessment by the staff member
- Feedback to individuals in a constructive and forward looking way
- Agree objectives for the next delivery cycle
Course Content:
- The delivery cycle and manager’s role
- The 10-point plan for review and development
- Gathering examples of competency for feedback
- Structuring the meeting – regular 1:1s, appraisal sessions
- Reviewing objectives and self-assessment
- Questioning techniques to encourage conversation
- Setting objectives the SMARTER way
- Delivering motivational and developmental feedback
- Remaining emotionally neutral
- Dealing with poor performance informally
- The role of discipline and grievance
- Following up on performance meetings
Indicative Duration:
1 day