Livewell ID Access Card
We recommend all NHS Professionals Bank Members obtain a Livewell ID Access card. To order an ID Access card please email livewell.badges@nhs.net with your name, job role and photo.
IT Network Account
Most NHSP Bank members will require an IT Network Account, when working shifts at Livewell. To set-up an IT network account please contact the local NHSP team and request an IT network request form. Please email the team at SouthwestCRTeam@NHSProfessionals.nhs.uk.
SystemOne Access/Smartcard
‘SystemOne’ is Livewell’s electronic notes system. SystemOne training is available to NHSP staff and comprises of two 2 parts. The first section is online and the second is via face-to-face training. To access the online training, you will require an external learners account and this can be requested by contacting the local NHSP office at SouthwestCRTeam@NHSProfessionals.nhs.uk. Once the online training is complete you will then need to contact the Livewell training team to book the face-to-face training session. Please email Livewell.PTD@nhs.net. A Smartcard is also required to complete the training. Smartcards can only be requested by Livewell staff and not NHSP. If you are unable to locate a Smartcard sponsor, please contact the local NHSP team for further advice.
Working at Mental Health Inpatient Units
Physical Intervention & Breakaway Training
Physical Intervention (PI) training is mandatory for all staff working within inpatient mental health wards at Livewell. NHS Professionals Bank Staff will be paid for completing the training which can be booked by contacting the Livewell training team at Livewell.PTD@nhs.net.
Observation Policy
The Observation Policy MUST be read BEFORE your first shift at any of Livewell Southwest's Mental Health Inpatient Units. Please note that you will be assessed on the policy on your first shift at any Mental Health Inpatient Units. The policy can be viewed by clicking here.
Uniform Policy
Uniform is required to be worn at:
Uniform is NOT to be worn at:
Please ensure that you adhere to the dress code below:
Other information:
Other Livewell Southwest Policies
NHS Professionals staff working at Livewell Southwest should familiarise themselves with the Livewell Southwest Policies which can be accessed by clicking here.
Parking and Travel
Livewell Southwest is based over several sites across Plymouth and the outlying areas. Most sites have free parking available or nearby street parking, except the Glenbourne Unit. This unit is based at Derriford Hospital site and a permit is required to park at Derriford. For any parking queries at Derriford Hospital, the parking desk is located in main reception on level 6 Derriford hospital. For further information please contact Saba on 01752 432000. Alternatively, there is a regular bus service to and from Plymouth City Centre to Derriford. There is also a Park and Ride service based at George Junction Park and Ride to Derriford hospital.